Process automation is seen as ‘important’ by 92% of IT decision-makers

According to a new Camunda survey, more than nine out of ten (92%) IT decision-makers see process automation as a critical component of digital transformation. The same proportion believes that process automation is crucial to attaining corporate optimization and efficiency, as well as freeing up personnel to concentrate on more complicated, strategic tasks. They support further investment in process-related technology and anticipate that their firms will place a stronger priority on implementing automation throughout operations, indicating that process automation is playing an increasingly essential role in their enterprises.

However, the poll also reveals that firms continue to confront hurdles in their efforts to fully utilize process automation. Only 12% of respondents said they’ve been adopting process automation as anticipated this year, citing a dependence on outdated technology, a lack of information about how to get started, and misunderstandings about industry jargon like hyper-automation and robotic process automation (RPA). While greater investment is a positive sign of continuous development, businesses must focus on solving the barriers that continue to hinder even more achievement in order to maximize the benefit of this investment.

To accomplish so, firms should evaluate the following five options for overcoming hurdles and fully adopting process automation. This includes continuing to shift toward the cloud while trying to mitigate intricacies and instigating processes all over legacy systems; embracing flexible, accessible architecture that supports assimilation with an existing software stack; cultivating business and IT collaboration and guaranteeing all stakeholders — such as developers and enterprise architects — have a seat at the table; taking a much more comprehensive approach to RPA, and recognizing that distant and hybrid work is here to stay.

Camunda hired Regina Corso Consulting to conduct a study of over 600 IT decision-makers in Europe and North America in order to fully understand the current state of process automation.


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